We moved from our leasing provider supporting our driving licence check requirements to a direct relationship with Fleet partnership Solutions (FPS) after trialling them initially to ensure the service and support described at the outset was something that would translate in to proposition delivery.
We have now been trading with FPS for over 12 months and where previously we may have had challenges with licence check notifications and reporting, the team at FPS are able to consistently support our requirements that can be diverse, immediate and considering the market we are in and the employees it attracts, very demanding. A previously high resource area for me has now become far more cost effective since the introduction of FPS.
We are a long serving client of Fleet Partnership Solutions and there are really not many companies in the market that can compete with them on a service and innovation level.
We have seen them move from a manual checking system, to an electronic system, which has better capabilities to control, manage and chase drivers among our fleet. They are always making changes to the portal based on feedback to further improve processes, built to improve fleet safety and cut down admin on our end.
With a fleet of just under 2,500 and a compliancy record of 99.91%, these fine-tuned processes have benefited us and are proven in our high safety percentage.
FPS have grown, but have always maintained a personable service; are always prompt at replying to emails; are always quick to pick up the phone and are most importantly, always willing to listen and help with anything we push their way.
We use FPS to licence check our Fleet of over 2.5k drivers. The team are very responsive and deliver excellent customer service, dealing with most queries on our behalf and only escalating if necessary.
Checks are completed instantly with a direct link to DVLA and we are always kept informed about any Medium or High Risk Drivers. The scheme is GDPR compliant and the admin user portal is easy to use.
Very happy to provide a testimonial to Fleet Partnership Solutions for the first class service they provide to our company.
They not only provide a prompt, flexible and efficient service for our driver licence verification but have also worked with us to provide a solution for managing our HMRC compliance with regard to commercial vehicle ‘Van Tax’, going above and beyond.
“We have been working with Fleet Partnership since 2012 and continue to be really happy with the efficient service they provide. We have just under 900 drivers being checked via the process and we know that if we have any queries they will be dealt with promptly.
Not only that the team are always happy to help and a pleasure to interact with. I wouldn’t have any hesitation in recommending the service they provide to other organisations.”
Jo Potter, HR Director, Arun Estates.
Fleet Partnership Solutions are our chosen partner to carry out our driving licence checks. Having been involved in Fleet Management for over 40 years I am in a good position to analyse and comment on the service we receive, and that service is excellent.
I am particularly impressed with the speed checks are carried out and the immediate reporting of any high risk or problem licences.
They are also very easy to work with and we have overcome quite a few problems by working together. They are a major partner to MJ Quinn and our related Road Risk Policy and we look forward to continuing and growing that partnership in the future.
We have been working with Fleet Partnership Solutions for a couple of years now, the girls are friendly and polite both on the phone and by email and are always happy to help with a last minute request!
We were given a run though of the website when we first started with them, which is both easy to use and full of useful information. And now with its recent redesign it is even clearer and more professional looking than ever.
The experience of FPS helps to provide us with a crucial service in helping to reduce road risk by ensuring that all drivers are licenced to do so.
Combined with the online portal and expanding reporting available we are able to identify additional training requirements to suit all our drivers' needs. The support team are extremely helpful, prompt in dealing with requests and provide great customer service to our drivers.
I heard that Fleet Partnership Solutions were entering a Business Award and would like to say that Age UK Retail Support would like to wish you the best of luck in your category.
The personal customer service you provide is second to none; you have assisted in ensuring that our staff who are not computer savvy can be accommodated whilst our technology savvy staff can complete their licence declarations on-line with confidence that you have all the GDPR/security in place to protect their personal information.
We would not hesitate to recommend your business based on the exceptional customer focused service we have received.
Just a note to say how much I appreciate the service I receive from Fleet PS. Fleet PS always provided timely and helpful advice whenever requested in regards to licence checking.
They let me know all the important information regarding any changes to the process and help me to implement the changes with the least amount of disruption to our business as possible.
Fleet PS are always available to take my calls and deal with any issues that I have in a timely and efficient service without compromising there professional caring approach. Please accept my gratitude for all you do for me on a daily basis.
I can share my customer care experience.
I have always found your staff very helpful.
The response to my queries and request for actions is very quick. I am able to navigate the system easily and export data when needed.
In particular, Conor Brittain, is my go to person if I need support with more complex issues and is able to offer constructive suggestions. For example, providing solutions and advice in reducing outstanding driver check numbers.
I appreciate all your hard work!
The service received by Fleet is great and efficient.
Anything that is required is provided straight away.